MONEY-BACK GUARANTEE
Here's how the guarantee DOES NOT apply:
You request the refund after the first 30-day period.
Here's what you have to do to be eligible for the guarantee for UX/UI Expert:
1. Complete the program in its entirety. If you ask for a refund, we'll check to make sure that you completed the course, the workbooks, a minimum of 2 case studies, and created your portfolio (including the 2 case studies). You must complete all of them in their entirety to be eligible for the guarantee.
2. Attend 80% of the weekly video calls and one-on-ones with your mentor. We know life happens, and for you to get the most value from the program, you'll need to be present for the vast majority of the calls.
3. Spend a minimum of 8 hours per week watching and implementing what you learn (e.g., watching lessons, creating your case studies, building your portfolio). There is absolutely no way around doing the work. In order to become a strong designer, you have to practice and take action. The more time you put in, the better you'll become. That's what will make you a kick-ass UX designer. It's okay if life happens and you miss a week here and there. But, if you don't put in the time and effort for weeks at a time, you won't improve and build your UX chops and you won't be eligible for the guarantee. If you plan on taking a few years to complete the course, awesome. Take as long as you need. You have lifetime access. You just won't qualify for the guarantee.
4. If after you've completed the program, dedicated the time, created your case studies, and built your portfolio, you don't see an improvement in your UX skillset, email us within 365 days of your enrollment date to start the refund process.
Here's what you have to do to be eligible for the guarantee for UX Intensive:
1. Complete the program in its entirety. If you ask for a refund, we'll check to make sure that you completed the course, the workbook, and your full case study. You must complete all of them in their entirety to be eligible for the guarantee.
2. Attend 90% of the weekly video calls. We know life happens, and for you to get the most value from the program, you'll need to be present for the vast majority of the calls.
3. Spend a minimum of 6 hours per week watching and implementing what you learn (e.g., watching lessons, creating your case studies). There is absolutely no way around doing the work. In order to become a strong designer, you have to practice and take action. The more time you put in, the better you'll become. That's what will make you a kick-ass UX designer. It's okay if life happens and you miss a week here and there. But, if you don't put in the time and effort for weeks at a time, you won't improve and build your UX chops and you won't be eligible for the guarantee. If you plan on taking a few years to complete the course, awesome. Take as long as you need. You have lifetime access. You just won't qualify for the guarantee.
4. If, after you've completed the program, you don't see an improvement in your UX skillset, email us within 365 days of your enrollment date to get a refund.
Here's how the guarantee DOES NOT apply:
1. You enroll, watch some of the videos, decide it's too difficult, and quit.
2. You enroll, never complete the course, and email us asking for a refund.
3. You enroll, don't do the work, and email us asking for a refund.
4. You enroll, do the work, complete the course, and email us after a year from your enrollment date.
Payment cancellation policy
The Purchaser who enrolls may not cancel the contract under any circumstances outside the "Creator Protection Guarantee" period. Upon enrollment, the Purchaser will be responsible for the remaining balance of sale and must pay all further installments as agreed and on time. Should the Purchaser fail to make any payment as and when due, we reserve all our rights against the Purchaser for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from the Purchaser, which may adversely affect the Purchaser's credit rating. The Purchaser must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the "Creator Protection Guarantee."
